http://bigbobsreviews.blogspot.ca/2013/07/customer-service-review-general-mills.html
I stopped and checked the mail yesterday. Aside from the usual admail and such, there was an envelope with the General Mills logo on it. Hmm... this must have something to do with the human hair I almost ingested when eating their Honey Nut Cheerios.
I was quite curious to find out what the standard 'apology' was for a situation such as this.
At home I opened the envelope and found 2 pieces of paper. The first of which had an apology letter printed on it. "We're sorry" "We take great efforts towards food safety" etc...Maybe I'll scan and post the letter later.
The second page had on it 4 printed coupons - each for a free General Mills product. Each coupon has a silver holographic strip on it so they can't be reproduced.
I didn't report the hair issue for personal gain. Had that been my intention I would have spoken to a lawyer. But this was a bit of a slap in the face. "Hey, you just chewed on the hair from one of our employees heads... have a few coupons". I could have consumed another human being's hair and they send me 4 coupons for product that will probably not cost them more than a few bucks total.
You can bet I'm going to milk these coupons for all they're worth.
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